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CASE STUDY

Cloud Production Support for a Professional Organization

Client
:
Nonprofit Professional Organization
Location
:
United States
Services Provided
:
Monitoring Cloud-Hosted Applications, Troubleshooting, Root Cause Analysis (RCA)
Duration
:
Ongoing
four office workers at computer stations with telephone headsets on working on their computers

Background

The client is a U.S.-based nonprofit professional organization known for its wide range of products and exceptional customer service. They host numerous applications across various cloud platforms, requiring constant vigilance to manage and troubleshoot issues that occur on a daily basis.

Challenges

Issue Management
Managing and troubleshooting a high volume of issues across different cloud environments.
Root Cause Analysis
Providing thorough Root Cause Analysis (RCA) to prevent recurrence of issues.
Continuous Monitoring
Ensuring continuous monitoring to promptly identify and address emerging issues.

Implementation

JVR Consulting provided comprehensive Microsoft SQL Server consultancy to address the client’s challenges. Our approach involved:
1. Assessment and Planning:
  • Conducted a thorough assessment of the client’s cloud environments and identified key pain points.
  • Developed a strategic plan to implement continuous monitoring and efficient issue resolution processes.
2. Issue Identification and Resolution:
  • Monitored applications to promptly identify issues.
  • Troubleshot and resolved issues, providing RCA to prevent recurrence.
3. Example Case:
  • Application: Webapp
  • Issue: HTTP 500 errors during "GET External/Challenge" operations.
  • Root Cause: The return URL for social login requests pointed to an old legacy integration with unique parameters, causing the errors.
  • Solutions Provided:
1. Blocking Legacy URLs: Used Azure WAF Rules to block requests containing old query string parameters.
2. Redirecting Requests: Used Cloudflare Page Rules to redirect incoming requests with old parameters to the correct URL.

Solution

JVR Consulting’s 24x7x365 Offshore Cloud Support Team provided a
comprehensive support solution for the client. Our approach involved:
1. First Line of Defense:
  • Identified and troubleshot issues as they arose.
  • Provided detailed Root Cause Analysis (RCA) for recurring problems.
2. Continuous Monitoring:
  • Implemented continuous monitoring of multiple applications across different cloud environments.
  • Extracted logs and prepared technical documentation to facilitate issue resolution.

Results

 After multiple iterations, the first solution effectively eliminated the HTTP 500 errors caused by old query string parameters in return URLs. This ensured stable and secure operations for the Webapp.

Conclusion

This case study highlights JVR Consulting’s efficiency in providing quick
solutions to mitigate live environmental issues, ensuring business continuity and smooth processing. By delivering tailored cloud support, JVR Consulting has enabled the client to maintain stable and reliable operations. If your organization requires dependable cloud application management and support, contact us to learn more about our services and schedule a consultation. Schedule a no-obligation consultation by visiting
https://jvrconsultinginc.com/schedule-consultation/.
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