Our collaborative team spirit is the key factor which makes a strong bond between different teams. Whether it is critical production release on a weekend or a busy weekday our technical support team is up and ready to help. JVR empowers support representatives to spend extra time on more complex tasks; those requiring empathy and problem solving.
Our HelpDesk solution includes:
- Serves as the first point of contact for customers seeking technical assistance 24 x 7 x 365 over the phone or email using ticketing tool.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Troubleshooting and managing simple software, hardware issues
Stay up-to-date with updates, changes within the company