JVR understands that one solution does not fit all. We tailor our solutions to meet each company’s fundamental needs. We have our offshore team covere you 24x7x365, after-hours or overflow. We support employees anywhere and on any device. We can provide ticketing tool recommendations, use our proprietary system or work with your in-house system.

Our collaborative team spirit is the key factor which makes a strong bond between different teams. Whether it is critical production release on a weekend or a busy weekday our technical support team is up and ready to help. JVR empowers support representatives to spend extra time on more complex tasks; those requiring empathy and problem solving.

Our HelpDesk solution includes:

  • Serves as the first point of contact for customers seeking technical assistance 24 x 7 x 365 over the phone or email using ticketing tool.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determine the best solution based on the issue and details provided by customers

  • Walk the customer through the problem-solving process

  • Troubleshooting and managing simple software, hardware issues

  • Stay up-to-date with updates, changes within the company


Free Advice!

Free Advice!

So glad you hit the link and please read on. It is that simple , send the email or contact us and let's talk. We are a company that has been blessed clients that are happy with us and keep us for years. Our proactive support contract pays for itself.  Some of those clients were just relationships built over time by talking to them and advising them. Whether you use us or not a quick call for me to listen to your questions and give you my feedback is just that. Let me talk to you about your plan and add some points that should be considered. Take them with you and keep in touch. Always there for you and your next questions.

Do we hope you use us for some of it ..sure ..but this is not the place or time for that.

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