HelpDesk
Our collaborative team spirit is the key factor which makes a strong bond between different teams. Whether it is critical production release on a weekend or a busy weekday our technical support team is up and ready to help. JVR empowers support representatives to spend extra time on more complex tasks; those requiring empathy and problem solving.
Our HelpDesk solution includes:
- Serves as the first point of contact for customers seeking technical assistance 24 x 7 x 365 over the phone or email using ticketing tool.
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determine the best solution based on the issue and details provided by customers
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Walk the customer through the problem-solving process
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Troubleshooting and managing simple software, hardware issues
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Stay up-to-date with updates, changes within the company